SUPPORT
Before you write in
Three things we are asked every week. If yours is different, the contact form still reaches a person.
The picture buffers
Use an Ethernet cable if you can, or keep the television close to the router. 4K needs more speed than HD. Moon Start stays in HD for that reason.
A channel is missing
Some channels sit in the sports or cinema pack. Plus and Max include those packs. Tell us the name and the time you tried it.
You changed television
The login moves with you. Install the app on the new set and sign in. At the screen limit, sign out of the set you no longer use.