See whether it is one channel or every channel
Open two other channels, one sport and one news. If only one channel stutters, the fault is that feed. The rest of the guide can stay up. Tell support the channel name and the time, from the contact page.
If every channel stutters, the set is not getting a steady stream. A speed test on a phone next to the television is only a clue. Live television needs the speed to stay up, not a short peak.
Change one thing
- Run an Ethernet cable from the router to the television. This fixes more evenings than a new app.
- If you must use Wi-Fi, move the set closer to the router or add a wired access point. Repeaters often make live TV worse.
- Close other streams. Moon Start allows one screen. A second device on the same login will fight the first.
- Pick an HD stream before a 4K stream. 4K needs more speed, and only Moon Max offers it where the channel sends it.
Restart the player after the cable change. Restarting the television five times without changing the network just repeats the same result. The screen counts and catch-up lengths are on packages.