Compare the email character by character
The welcome email has a username, a password, and a server address. Extra spaces, a capital letter, or the old password from a previous plan will be refused. Paste them if the television allows paste. If you type them, the server address is the part people most often shorten.
The account can be valid and still refuse
- The plan is not active yet. We send the login when the subscription starts. If you paid and have no email, write to us rather than trying guessed passwords.
- Every screen on the plan is already playing. Sign out of a device you are not using. Limits are on the plan guide.
- The player is asking for a playlist link and the email gave you a username login. Use the login method the email names.
We will not ask you to buy a second subscription to fix a login. Use the contact page and include the player name and the time you tried.