Empty list, or a channel that will not start
If the guide has names and one channel stays black, that is a playback problem. Read black screen. If the guide itself has no names, the player has not loaded the list.
What to try, in order
- Pull to refresh or use the player’s reload. Give it a minute on the first login.
- Check the username, password, and server address against the welcome email. One wrong character leaves the list empty.
- Try the same login on a phone. If the phone shows channels, the account is fine and the television app needs a reinstall.
- Reinstall only after the phone test. Deleting the app first throws away the only copy of the test.
Moon Start does not include every sports and cinema pack. A missing pack looks like a shorter guide, not a blank one. The packs are listed on packages. If the list is truly blank on every device, write to support with the player name.