One channel or all of them
Open a news channel and a sports channel. If only one stays black, leave the player installed and tell us that channel name and the time. The rest of the guide is still usable.
If every channel is black and the menus are visible, the player is open and the video is not reaching the screen. Turn the volume up. Some streams show a picture a few seconds after the sound.
The cable and the screen
- If you use a stream box, reseat the HDMI cable and try another HDMI port.
- On a monitor, select the HDMI input again. A black screen is sometimes the wrong input.
- Restart the player once. A second restart rarely adds anything the first one did not.
A black screen with constant spinning is closer to buffering. A guide with no names is the empty list case.